We love to hear from you, you may contact us any of the following ways.
We will make our best attempt to resolve your query at your first point of contact. If this is not possible, we will refer you to someone on staff who can help. If your call is diverted to an answer machine we will reply to your message within 24 hours (except on weekends or holidays).
- Local: 204-231-0096
- Toll free: 1-866-301-3823
We aim to respond to written enquiries within five working days of receipt. If the issue is complicated we will do our best to provide you with an approximate time in which you can expect response. Please address your correspondence to:
Winnipeg Folk Festival
203-211 Bannatyne Avenue
Winnipeg, Manitoba, R3B 3P2
The Winnipeg Folk Festival strives to provide a positive experience for its community but recognizes that from time to time, individuals may have complaints that they wish to share with the Festival. The Festival endeavours to maintain a positive relationship with its community and pays close attention to feedback with a goal of responding in a timely and effective manner.
As an organization, the Festival recognizes the importance of feedback and strives to:
- Have staff and volunteers that are accessible, courteous and helpful
- Respond to and resolve any complaints in a timely manner keeping customers informed in the process
- Listen and be responsive to the needs of our community by incorporating feedback into our planning and operations.
When a complaint is received, every attempt will be made to offer resolution at the point of contact in the time frame outlined above. In the event that the complaint cannot be resolved, it is forwarded the appropriate manager who will respond.
Any major complaints that cannot be resolved by the manager will be sent to and reviewed with the Executive Director to determine an appropriate course of action.
The Executive Director will share specific major complaints with the board when they require board action.
All formal complaints are tracked in an online database by a member of the Festival’s administrative staff. A summary of these will be shared with the board of directors after the annual summer festival. The Executive Director will review all complaints on a regular basis.